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FAQ's for Executive Assistance Services
FAQ's for Resume Writing Services
Executive
Assistance
What Is DiAlo Executive Assistance?
We're an office administration service provider. We service individuals needing
resumes as well as business professionals needing office assistance.
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What Makes DiAlo Executive Assistance Unique?
By outsourcing to us rather
than hiring an in-office assistant, you will never need to pay employment
insurance, vacation pay, sick pay, or contribute to retirement plans and
worker’s compensation. There is no cost for training new or existing
employees.
We have over over 15+ years of experience in creating
professionally written resumes and providing detailed administrative services.
We're available 7 days a week, 24 hours a day. Look
around our website to see how we can help you. We hope you will give us an
opportunity to service your needs.
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What is Virtual Assistance?
Virtual assistance is the professional service of remote
administrative office support by an independent contractor called a virtual
assistant who works with clients in an ongoing, collaborative professional
relationship. Virtual assistants work from their own offices and utilize
today's technology to deliver their services and communicate with clients.
A virtual assistant's support is administrative, secretarial and clerical in
nature. However, many virtual assistants offer additional specialties that fall
under creative and technical services.
Virtual assistants come from a variety of business backgrounds, but the
single-most important qualification to become a virtual assistant is at least
five (5) years administrative experience earned in the real (non-virtual)
business world working in occupations such as administrative assistant,
executive assistant, secretary, legal assistant, paralegal, legal secretary,
real estate assistant, office manager, etc. From this level of experience,
VA is expected to possess the superior skill sets, training and business
knowledge which are the hallmark of a truly qualified virtual assistant.
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What's the Differences Between Virtual Assistance and An Employee
or Temp?
Virtual assistants are independent contractors, not
employees, who structure their own rates and operating standards and policies,
pay their own self-employment taxes, and control management of the work and how
it is carried out.
Employees are managed and directed by the employer they work for. They are paid
a salary with employment taxes deducted by the employer. Work is directed,
managed and supervised by the employer.
Temps are employees of a staffing agency who go on-site or work virtually for an
employer customer. They are paid by the staffing agency they work for, while
their on-site or virtual work and activities are managed, directed and
supervised by the employer customer of the staffing agency.
Virtual assistance vs. secretarial or business support services
Secretarial and business support services focus on task-based projects and
piecework to any customer willing to pay. Virtual assistance hinges upon the
relationship aspect, where the VA works in long-term collaborative partnership
with clients of their choosing where greater and greater efficiency and value
can be delivered.
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Will DiAlo Executive Assistance perform per project service?
Yes we will. Although we prefer to work with clients on a long-term basis.
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How Does Virtual Assistance
Work?
We use the telephone, fax machine, email, postal mail, the Internet and
instant chat messenger to provide service to our clients. This allow us to
work together with our clients while being in different parts of the world.
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What
Types of Professionals Work With Virtual Assistance?
Any business owner, entrepreneur or corporate professional can work with
virtual assistance.
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How Much Does Executive
Assistance Cost?
We offer a pay as you go plan. This is where you pay for services on a as
need basis. And we offer a Retainer plan. The retainer rate is lower, but
is paid in advance for a set amount of hours per month. If the total hours in
the retainer are not used, the time is carried forward into the next month.
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What software programs do you use?
- Norton Internet Security
- Microsoft Office Products 2003: Microsoft Access,
Microsoft Excel, Microsoft FrontPage, Microsoft Outlook/Outlook Express,
Microsoft Power Point, Microsoft Publisher, Microsoft Word
- Microsoft Picture It 99
- Turbo Tax
- Adobe Products: Adobe Acrobat, Adobe Acrobat Reader,
Adobe Bridge, Adobe Designer 7.0, Adobe GoLive CS2, Adobe Illustrator CS2,
Adobe ImageReady CS2, Adobe InDesign CS2, and Adobe Photoshop CS2
- Macromedia Products: Macromedia Flash 8, Macromedia
Dreamweaver CS2, and Macromedia Fireworks 8
- Microsoft Windows XP
- MSN Instant Messenger
- WinZip
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Resume Writing
Once I Purchase a Resume, How Will I Receive the Finished Product?
Our normal procedure is to have all of our finished
documents emailed to our clients as a file attachment. The file attachment would
be in the form of a Microsoft Word document. This file should be readable
by any Microsoft Word program. You can choose United States Postal Service mail
for a delivery option. Floppy disk or CD storage is extra. If you do not use
Microsoft Word or cannot view these type of files, arrangements will be made to
send the file in a different format.
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What Do I Do If I Have Changes?
If there's something you want to change, or something that
you forgot to include, or something you don't like, email us and let us know and
we will address it.
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Can I Make Changes Myself?
Yes. The files come in Microsoft Word format so that
you can easily view and print out as many copies of your resume package as you
need. You'll be able to make changes throughout the years.
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Can I Make Changes After My Final Draft Is Printed?
As long as your document hasn't reach the final print stage.
If your document has reached the final print stage changes could be done but
with an extra print fee.
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Can You Update My Current Resume?
Yes. If you have a saved copy of your resume that you could
either email or mail to us we could update your current files at a cheaper rate.
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What Design Programs Do You Use?
Microsoft Word format (The most widely used), Adobe Acrobat
(PDF) format (read only) and ASCII format (used in website submissions)
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Why Do I Need A Resume?
Your resume is the tool you use to sell yourself to
employers. It tells an employer what you have done in the past and what you can
do for their company now. Your resume is your self-marketing tool. It highlights
your skills and accomplishments. Your resume will help you get an job interview.
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Do I Need A Thank You Letter?
Yes, a thank you letter is a courtesy that you send after an
interview or phone conversation with an employer. It's a polite way of reminding
the employer you appreciate their time and you're the candidate for the job.
This is a very effective way to follow up and reiterate your candidacy after the
interview. Thank you letters have the power to influence employment decisions. A
thank you letter can make or break an opportunity.
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Do I Need A Cover Letter?
If you want to stand out from the crowd then the answer is
Yes. A cover letter goes hand and hand with your resume. It introduces who
you are and what you're trying to accomplish by contacting them. A great cover
letter dramatically increases your chances of an interview.
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Can I use my cover letter and follow up letter for different positions?
Yes, we could write the body of your letter and leave off who
the letter is being addressed to. You would later type in the needed
information such as the recipients' name, address, city, state and zip and the
dear salutation.
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Is Customer Satisfaction Guaranteed?
Yes. We will work with you until you have a final draft of the resume package
you are happy with.
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What is an E-Resume?
An e-resume is a specially formatted text-only version of your resume. The
format is called ASCII format. This format allows the text to be sent over
electronic medias, while retaining its margins and tabs. An electronic, ASCII
resume is a text only version of your resume. You can use your ASCII resume to
post to jobs sites like Monster, Hotjobs and CareerBuilder.
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When do you use an e-resume?
When you submit your resume to online job vacancies.
Visit www.monster.com for an example. Some employers require you to submit
an e-resume, and or through e-mail. If your resume is not in proper
format, meaning its not readable, your resume could get tossed in the trash and
never looked at.
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What is a Scanable Resume?
Some employers (mainly larger ones) keep resumes in a database. Your resume
would be scanned into their system. Scanable resumes require certain page
layouts. Most scanners can not interrupt some objects and items so you have to
be careful in designing a scanable resume.
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When Should I Update My Resume?
As you go through life and different careers, you will establish new experiences
and acquire new skills. You should update your resume as you are acquiring the
experience and skills. As you gain new experiences and skills your worth should
increase.
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Why Use A Resume Writing
Service?
We have been reading, writing and editing resumes for over 15+ years. Our
experience and expertise enables us to write resumes that will assist you in
getting a job interview. We can create your resume with a design you
prefer or we will choose one that's right for You. We'll choose a
resume design that highlights your strengths, qualifications, accomplishments
and achievements.
To have a good resume you have to have good
writing skills, organizational skills, proof reading skills and creativity.
You need to sell yourself on paper and we know what it takes. Resume writing is
who we are. We have the experience and the "know how" to get your resume looked
at. Our prices are significantly lower than our competition. To
create a good resume we need to understand the type of position you are trying
to get. Valuable resume writing includes understanding job descriptions.
If you are going to apply for a specific job, you need to tailor your resume to
match the requirements of the vacancy. If you do not have a particular job in
mind you still should have a general resume on hand.
If you are unsure on how to create a resume
package, such as what's needed and what's not needed, it's probably better
to have someone who knows what they are doing do it for you. It's a lot
cheaper in the long run to pay for a resume package then if you were to send out
a resume that's full of errors and mistakes and cost you an interview.
Your resume is an important document to your career. It's your business card.
It's your chance to make the first impression.
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What If I Don't Have a Current Resume?
That's okay. Fill out our
questionnaire form which will help us prepare your resume package.
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How Long Does It Take to Receive My Documents?
We will have your first draft within 72hours (3 days). Review your
document and fill out the proof form with additions or revisions or an approval.
The second draft is sent within 24 hours. This process will be repeated as many
times as needed until you are satisfied with your resume. The final copy
would be sent 24 hours from receiving the final proof and final payment.
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Can You Write Two Resumes and/or Cover Letters For Two Different
Careers or Jobs?
Yes. You would receive a 10% discount on the 2nd package.
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How Does the Resume Posting Service Work?
If we have written or edited a resume for you, for an additional $35.00, we will
post your resume with an online job search and email your resume to vacancies of
your choice so prospective employers can contact you. Online posting choices
including The Columbus Dispatch, Monster.com , HotJobs, Headhunter,
CareerBuilder, and many more. Another option include e-mail alerts for job
openings that match your criteria.
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Why Do You Have to Send In Your 50% Down Payment Before Service
Begins?
50% is needed so we can put through an initial charge verification and assure
our designers that they will get paid.
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What Form of Payment Do You Accept?
We take payment by credit card and by check. The quickest method is by credit
card. Go to our Online Payment page, click on
the buy now button and be taken to the PayPal secure server for payment
information. PayPal use state-of-the-art technology providing 100% safe and
secure online payment transactions for companies all over the world.
Clients will be responsible for all bank charges resulting
from a returned check.
Send checks to the address below. Please email us to let us
know if you are sending a check.
DiAlo Services
Post Office Box 247301
Columbus, Ohio 43224
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