The Graphic Design Process

 

All services begin with an initial consultation to determine your needs and desires. This helps us gather information about you, your company, services, audience, purpose, site goals, and more. This step is important because we are committed to providing you with solutions that will work for you, not for us!

Basic Design Rate

Our projects can be based by the project or by the hour. Our hourly rate is $35. We recognize the need for budget control, and we will provide verbal or written reports on time as the project progresses. Projects billed by the hour includes all time spent directly on the project, including: project research and development, client consultations, design work, revisions, proof output, coordinating with sub-contractors, and communications (phone, email, and in person). Billable time may also include travel time to client’s location or other location associated with the job, as required.

Contingency Design Costs

Contingency costs cover elements of the project not covered by the contract and may include:
• Rush charges for projects with quick deadlines
• Charges for delayed payment (See payment terms)
• Charges for changes to the project outside the parameters agreed upon

Other Design Expenses

Expenses are incurred when the project requires use of materials or vendors other than design work performed by DIALO WEB AND GRAPHIC DESIGN. Expenses may include:
• Printing, color proofs, film and other pre-press production items
• Photography sessions
• Stock Photo and/or Clip art purchases specifically related to the project
• Paper purchases (usually included in printing costs)
• Print coordination fees and job pickup/delivery costs
• Web Site Hosting & Domain Name Registration fees

Billing & Payment Terms

50% of estimated graphic design and contingency costs are due upon beginning a project and/or contract signing unless the project is small or of short duration (determined at initial consultation). Payment must be made before any work is started on. DIALO WEB AND GRAPHIC DESIGN reserves the right to invoice client at any time if project extends beyond projected completion date, or if the number of billable hours on the project exceeds the estimated project time. 100% of printing costs must be paid prior to submitting the project to print, unless credit has been established.

All invoices are due and payable upon receipt and must be paid UPON COMPLETION of project, unless otherwise specified in the contract. A penalty for late payment will be assessed as follows: 1.5% of unpaid balance per month overdue.

Payment Methods

Payment may be made by credit card (Visa, MasterCard, Discover, American Express) or check. A $25 fee will be assessed for all returned checks.

Project Cancellation

Should client or designer stop the project at any time during the development period, designer will invoice for work completed up to the point of termination. Cancellation fees may apply as determined by DIALO WEB AND GRAPHIC DESIGN.

Up to 5 Design Proofs

Please review your graphic design proof carefully. Clearly indicate any changes, additions, or deletions on the proof and or on the draft. The proof form has to be signed and returned along with any changes on the draft.   Each graphic design is allowed up to 5 proofs, anything pass proof #5 will be charged $15 per proof.

Graphic Design Turn-around Times

Turn-around times will vary depending on project type and specification. Typical turn-around time for standard full color printing is 7 to 10 business days from proof approval, including shipping time. Rush delivery is available for an additional charge, please contact us for details. Click here for more information on turn-around times.

Let's Get Started!

So whether you need 250 pieces or 25,000 pieces, whether you need your project in two days or in two weeks, we are dedicated to fulfilling your printing needs at the best possible prices.