Areas of Interest Include: Graphic Design, Web Design, Office Administration and Professional Cleaning

SUMMARY OF QUALIFICATIONS

• Associate’s Degree in Computer Science from Columbus State Community College with emphasis in Web Development/Graphic Design
• Very familiar with social media, Twitter, Facebook, LinkedIn, Google+, YouTube, etc.; can develop profiles and become an active participant in social networking and social media websites
• Well able to write and edit editorial content for Internet and intranet sites as needed
• Ability to work with a variety of associates at all levels in a positive, respectful, and collaborative manner to achieve the communication goals of an organization
• Strong work ethic, excellent work record of attendance and punctuality; attention to detail and the ability to work under pressure and well able to work through issues and challenges as they arrive
• Keep up-to-date on latest innovations in Internet, marketing, business and web development technology and trends
• Effective organizational skills with proven ability to effectively manage time and multiple priorities while meeting project deadlines
• Willing to work hard and do whatever it takes to get the job done
• Creative and detailed oriented with solid leadership and decision-making skills abilities
• Utilizing Windows platforms but can switch to Macintosh if needed
• Problem solving skills; aptitude in designing printed and web-based material
• Extremely computer literate with excellent written and verbal communication skills
• 20+ yrs. of office administration experience with a typing speed of 45 wpm
• 5+ yrs. of being a Customer Care Specialist; maintained being courteous and friendly at all times with the ability to tactfully deal with people and handle conflict and confrontation when needed
• 7 yrs. of human resources experience
• 10+ yrs with collections experience; strong negotiation skills
• 9 yrs. combined of accounts payable & accounts receivable experience; 5 yrs. of processing payroll through ADP
• Strong self-manager who is highly motivated and is an organized team player able to work in a fast-paced environment
• Enthusiastic, courteous, articulate, and very professional; take pride in doing a good job
• Excellent proofreading skills, analytical skills, and listening skills
• Fast learner and I absolutely enjoy learning new things; strong desire to continue learning as much as I can

  GRAPHIC and WEB DESIGN Summary

• 9 years of website and graphic designing hands on and class room experience
• Proficient in Microsoft FrontPage, Adobe Photoshop, Adobe Illustrator, Adobe In Design, Quark Xpress, Adobe Dreamweaver, Microsoft Office and Adobe Flash
• Experience using mass HTML email distribution systems such as My Emma and Constant Contact
• Coding ability: JavaScript, JQuery, CSS, HTML, XHTML, VBScript, ASP, PHP, MySQL, AJAX, ASP.NET and SQL
• Skilled in Internet research; able to create layout and design of print/ html newsletters, brochures and direct mail and websites; able to prepare images for print, web and promotional uses
• Thorough knowledge of file preparation for print and web production
• Created images/designs for touch screen phones, flyers, business cards, postcards, Idle screens, background images for text and other information and buttons to make user friendly menus
• Able to develop, code, update, test and implement websites using FrontPage, Web Designer, Adobe Dreamweaver , Adobe Photoshop and Notebook+
• Knowledge of content management systems such as WordPress, Joomla and Drupal
• Strong knowledge of cross-browser and cross-platform differences
• Ability to work cross-functionally with department associates, and other contributors to ensure projects are completed on-time with a high level of customer satisfaction
• Thorough knowledge of search engine optimization, browser testing, and other website support functions
• Understanding of printing and prepress process and prepping art files for print or online usage

Marketing Summary

• Well able to create and organize print and online marketing email campaigns
• FaceBook, twitter and other social media Fan page branding. Very familiar with social media; can develop profiles and become an active participant in social networking and social media websites
• Able to develop creative concepts for testing for improvement of web and online marketing sales
• Able to develop concepts for brand extension sites, new project, HTML Emails, branded site updates, e-commerce site updates, online banners, and promotions. Develops and maintain email marketing campaigns, landing pages, and online marketing pages.
• Able to implement and track website analytics

Websites Designed

Chocolate & Stilettos - Homemade Gourmet Chocolate Boutique
When All Else Fails by Alicia White
RHR Cleaning Services - Residential and Commercial
RHR Home Repairs and Improvements  
Premier business
The Cleaning Experts  
Shirley's Sweet potato pies
True Believers Entertainment
The Wedding 
DiAlo Website and Graphic Designs  
Inner Circle Communities  
Burger Boys and Buckeye Fried Chicken 
Richard Lewis Travel Agency
RHR Moving Services-Hired Hands

EMPLOYMENT HISTORY

May 1999 to Presebt - Professional Cleaner
RHR Cleaning Services. Post Office Box 247301, Columbus, OH 43224
Phone: 614-383-7260

Duties Included the Following:
          Professional Cleaning

• Residential Cleaning
• Commercial/Office Cleaning

May 2010 to April 2015 - Web Developer/Graphic Designer/Advantage Membership Representative
medFlight. 2827 W. Dublin Granville Road, Columbus, ohio 43235
Phone: 614-734-8001

Duties Included the Following:
          Web Development

• Created and maintained the medcomm website, MedFlight website and  the wordpress Med blog.
• Maintained the MedFlight Intranet.
• Maintained The Center for Medical Transport Research website.
• Created and maintained the Ohio Association of Critical Care Transport website.
• Implemented Google analytics and search engine optimization

  Email Marketing

• Created and maintained the digital Touching Base and Safety Matters newsletters using myEmma marketing software.

  Graphic Design

• Created printed and digital flyers and brochures
• Created Prezi presentations

          Medflight advantage representative

• managed the program, which included processing payments, new membership kits, membership renewals,  customer billing, taking and assisting members with membership questions.

Nov 98 to July 09 - Help Desk Specialist/Human Resource Generalist/Accounting/marketing assistant
Percipia Inc./Docomointertouch. 858 Morrison Road. Gahanna, Ohio 43230. Phone: 614-751-2000

Duties Included the Following:
          ACCOUNTING

• I had several job titles with this company; the company was small and I had to wear many hats.
• Processed accounts payable & accounts receivables; processed payroll through ADP.
• Matched and coded invoices; Entered approved invoices; Created checks and paid bills in a timely manner; Matched pack slips with PO’s; Created and received purchase orders in the system; Tracked purchase order activity; Entered material transfers in the system; Participated in quarterly inventory.
• Handled bank deposits; Mailed invoices; Made collection calls as needed and or prepared accounts for legal collection; Reviewed accounts daily; Placed credit hold status on accounts past due; Posted daily cash receipts. Researched and resolved problems associated with accounts.
• Generated monthly and quarterly reports; performed daily data entry functions.
• Verified & processed employee expense reports in a timely manner; Managed consultant time sheets and invoices.
• Handled company petty cash fund.
  
  CUSTOMER SERVICE
• Answered high volume service calls from customers and onsite install engineers in the field.
• Took service descriptions from caller, opened service ticket and monitored the tickets till completion.
• Assigned service tickets to technical staff to diagnose the problem.
• Reported regularly on service ticket status to those involved and followed up with the customer as needed.
• Achieved customer satisfaction rating of “high” or “very high” on all support activities.
• Dispatched service technicians for service tickets consistently with company response time standards.
• Promoted company maintenance contracts and system upgrades during service calls.
• Researched and resolved complaints from customers.
• Placed customer accounts on service hold due to past due invoices when needed.
• Maintained the office by placing building maintenance and office equipment repair calls.
  
  OFFICE ADMINISTRATION
• Composed and typed letters, reports, invoices, labels, proposals, quotes, and purchase orders, memos, and correspondence from rough drafts or verbal instructions.
• Ordered, stocked, & maintained office supplies; maintained the postage meter/stamps.
• Opened, sorted and delivered the incoming mail.
• Filed (alpha, numeric, and subject), collated and kept record in a timely and accurate manner. Able to establish and maintain files and log sheets.
• Answered a 12 line phone system in a courteous and professional manner, directed calls, took and conveyed messages accurately and quickly; Fill out appropriate forms and ensure Federal Express, Certified mail, and regular mail goes out each day.
• Maintained spreadsheets & databases.
• Coordinated company meetings, travel arrangements, teleconference calls and event planning.
  
  HUMAN RESOURCES
• Carried out employee hiring and termination procedures including, new hire orientation, employee contract, drug test, welcome sign, introduction to peers, vision/mission statement, office process and procedures, organization chart, directives, documentation. Also arranged for desk, telephone, voice mail, e-mail set up. Handled all benefit administration, Cobra Compliance, BWC Administration, Unemployment Administration, insurance administration, coordinated training and other miscellaneous duties involved in human resources.
• Managed and updated the Human Resource Process Manual as needed.
• Managed and maintained employee databases and new employee orientation packages.
• Maintained and managed all information relative to In-out name boards, American Express Corporate Card Account, calling cards, cell phone account and pager account.
• Maintained and distributed employee mailboxes and corporate directories; Established ID badges for employees, visitor’s etc.
• Tracked and maintained employee vacation and sick days for all employees.
• Maintained company forms, periodically review for adequacy and made changes as needed. Kept printed forms stocked.
• Audited all notice boards and remove unwanted notices.
• Issued and maintained building security codes/Audited and ensured all phone and voice mail standards were being followed.
• Facilities vendor coordination/Maintain vendor folders.
• Maintained Immigration processes; H1B’s and other statuses.
  
  GRAPHIC DESIGN
• Assisted the Marketing Director with designing printed business marketing material for tradeshows.
• Created graphical images/designs for touch screen phones, idle screens, background images with text and other information and phone buttons which made up the guest telephone menu.

EDUCATION

Associate of Applied Science in Computer Science with emphasis in Web Development and Graphic Design from CSCC

REFERENCES AVAILABLE UPON REQUEST