Frequently Asked Questions
We've compiled some answers to questions that you may have in order to help make a decision on choosing us for your graphic or web design need.
If you have a question that you do not see an answer to, please don't hesitate to email or call us at (614) 953-3117
Graphic Design Questions
Our graphic design projects can be based FLAT RATE or by the HOUR; our hourly design rate is $35. Projects billed by the hour includes all time spent directly on the project, including: project research and development, client consultations, design work, revisions, proof output, coordinating with sub-contractors, and communications (phone, email, and in person). Billable time may also include travel time to client's location or other location associated.
Receive Up to 5 Design Proofs
Please review your graphic design proof carefully. Clearly indicate any changes, additions, or deletions on the draft. The draft form has to be signed and returned along with any changes on the draft. Each graphic design is allowed up to 5 proofs, anything pass 5 proofs will incur a proof fee.
Should the client or designer stop the project at any time during the development period, the designer will invoice for work completed up to the point of termination. Cancellation fees may apply as determined by DIALO WEB AND GRAPHIC DESIGN.
Design File Guidelines
1. All design projects can take anywhere from 3 - 10 days to design, every project is different.
2. All design projects will be delivered via email in JPG, PDF, and PNG formats; unless printing is required.
3. All design projects can be done in color and or black & white.
4. We will provide you with an agreement which contains all the duties and rights for both parties in order to work in an organized and clear approach.
5. Our graphic design rates DO NOT include printing cost; printing is an additional charge.
6. Email us any images or artwork you would like to use.
7. Print shipping charges may apply.
8. For printing costs, please determine your quantity and size and contact us for a quote.
9. If you purchase a graphic design and print package, the design fee would only apply once. If you were to need more images printed off in the future, you would only be charged a printing fee, as long as you use the same design. If we change the design an additional fee would apply.
10. Several of our designs are eligible for design maintenance discounts; pay full price once and have text or photo changes redone at a lower rate as long as the design layout stays the same.
We accept cash, check, debit card, money order and all major credit cards; Visa, MasterCard, Discover, and American Express. Paypal is our designated online payment method. Payments should be sent to: DiAlo Website and Graphic Designs, Post Office Box 247301, Columbus, OH 43224.
Website Maintenance Payments
Maintenance is Prepaid to begin, then invoiced thereafter. Our invoices are due and payable on receipt. All of our invoices are emailed and or faxed. Accounts not paid in full by the due date are charged 30% of any unpaid balance per month. No website updates will be honored with accounts having past due balances; we apologize for any inconvenience this may cause.
Graphic Design Payments
Initial service will commence upon receipt of 50% deposit/payment; payment must be made before any work is started. DiAlo Website and Graphic Designs reserves the right to invoice the client at any time if the project extends beyond projected completion date, or if the number of billable hours on the project exceeds the estimated project time. 100% of printing costs must be paid prior to submitting the project to print, unless credit has been established. All invoices are due and payable upon receipt and must be paid UPON COMPLETION of the project, unless otherwise specified in the contract. A penalty for late payment will be assessed as follows: 30% of the unpaid balance per month.
Website Design Payments
Initial service will commence upon receipt of 50% deposit/payment; final payment due on completion. Payments can be made with a major credit card via from our website, by phone or paid via check. Payments should be mailed to: DiAlo Website and Graphic Designs, Post Office Box 247301, Columbus, OH 43224.
Website Design Questions
In order to have a website, you have to have three things: You need a domain name, website hosting and a website. A domain name is a unique name that identifies an Internet site. For example, www.DiAloWebDesigns.com is our domain name. To register a domain name, it must be available meaning it's not being used by another website. Website hosting is space on an online server. This is where your website is physically located on the Internet. You store your website on your hosting server and they provide the service of making the site available to everyone on the Internet.
Once the remaining balance is paid in full and no further fees are due, we will promptly provide the deliverables as detailed above. Prior to this, the site will only be visible in a 'draft form' located online, allowing you and us to view it anytime while it's being built.
Website Maintenance Questions
If you already have a website maybe it needs updated. Viewing a website with old, outdated information is like reading last week's newspaper. Your website is often your customer's first impression of your company. Make it a good one. We can update your site, add content, or give it a complete makeover.
What Information Do You Require to Perform Website Maintenance
To perform updates and or maintenance of a site we need access to your host via File Transfer Protocol (FTP) or Hyper Text Transfer Protocol (http). We also need your ID and password to login. All updates and maintenance information has to be in the form of an email. We will take reasonable steps to ensure this information is kept in the strictest confidence.
What's The turn Around Time On Website Updates and Maintenance
We strive to make any website maintenance change within a 24 -72 hour period (excluding weekends and holidays). Unfortunately we can not guarantee this timeframe but we will notify you immediately if your changes will take more than the 24-72 hour period. For larger or more complicated changes the timeframe is based on an individual basis. If you have an urgent turnaround time request feel free to call us, depending on the types of updates we may be able to accommodate a quicker turnaround time.
Do I Have to Sign a Maintenance Service Contract
No, we offer an "as needed" maintenance option that does not require a contract. All other website maintenance packages are set for a min of 3 to 6 months. This is paid up front and sets your price for 3 to 6 months. If there are any price increases you are unaffected by this for the duration of your subscription period. After the subscription period ends you will be automatically renewed unless you wish to discontinue the service or switch over to a different plan.
Our maintenance plans are are flat rates; we do not charge by the hour. Services are prepaid to begin, then invoiced thereafter. Our invoices are emailed or faxed on the 1st of every month. If no updates or changes have been requested, you still are responsible for your monthly maintenance plan fee and the allowed updates DO CARRY OVER.
How Should I Get You My Updates For My Website
The preferred method to getting website updates and maintenance to your website is via email, either as the email content or as an attachment. Attachments should be in .txt or .doc (Word) format. Pictures need to be .jpeg, gif, bitmap or png. We do not encourage new website content and or website updates to be sent by postal mail or by fax. This method requires us to retype your data or scanning photos and this service will be BILLED EXTRA at our administrative assistant rates.
What Do You Consider to Be Maintenance
Our definition of "Maintenance" is defined as keeping the web site updated. Our maintenance is not intended to be a website redesign. We reserve the right to distinguish between "updates" and "redesigns". Redesign work is charged at our website design rate. No website updates will be honored with accounts having past due balances. We apologize for any inconvenience this may cause you.
Our website maintenance includes: Changes to the content and or photos. Some basic layout and design changes may be included it just depends on the extent of the request/project. Such as insertion of new text, new photos, or other elements not requiring complete page reconstruction.
What's The Turn Around Time On Creating New Websites?
Your web site will be finished as quickly as possible. As long as materials are provided in an easy to understand format. Always send your information electronically in .txt, .doc, .gif, or .jpg formats, on disk or by email. The hard copy material requires retyping and scanning, which will require additional administrative assistant rates and longer development times.
Although, every project is different and is based the the amount of information, complexity or the project. A basic website is at least 15 days. It normally takes anywhere from 15-30 days.
What's The Turn Around Time On Designing Graphic Designs?
Turn-around times will vary depending on project type and specification. Typical turn-around time for standard full color printing is 7 to 14 business days from proof approval, including shipping time. Rush delivery is available for an additional charge, please contact us for details.
How Does Your Book Cover Design Service Work
First you submit basic details about your book by completing this short form. Then I will arrange for a consultation to discuss your book, your story and your ideas for your book cover. When you are ready to move forward, you'll need to submit 50% of the cost and we'll get started on your design. We will create the first design draft within two weeks. We will email you a link that will allow you to view what's been done thus far; this process will continue until you've reached the "I love it" mark!
What Makes DiAlo Different From Other Designers
We typically start off with one to three different concepts. We will continue to add, remove and change whatever is needed in order to get to an awesome book cover. We want you to be 110% satisfied with your book cover so we'll do whatever it takes. You deserve to have a designer who not only enjoys making money but someone who will take personal, sincere care and give you the one-on-one attention that you need. If you're a self publisher, we will even upload your completed book cover to your online publishing company and assist you with any other questions you may come across. Our team will promptly answer emails and calls and help you from beginning to the end! We want you and your new book to be successful, without any unneeded worries.
How Does the Payment Process Work
We require a 50% deposit to begin the design and the remaining 50% to be paid upon completion. Our preferred online payment processor is Paypal. We accept American Express, Discover, Visa and MasterCard. PayPal uses state-of-the-art technology providing 100% safe and secure online payment transactions for companies all over the globe. Please Note: A PayPal account is NOT needed, only a major credit card.
You could call us and pay by phone at 614.421.7140 have your credit card ready to process your payment over the phone and we will email you a receipt. Or you could mail us a check. Clients will be responsible for all bank charges resulting from a returned check. We accept checks in US funds only. Print and sign your quote and mail it to us along with your payment. Mail to: DiAlo Web and Graphic Design Post Office Box 247301 Columbus, Ohio 43224.
By completing and submitting your payment online or by phone you are accepting and becoming a party to the following agreement with DiAlo Website and Graphic Designs. You agree to pay the selected price for your service order. You authorize DiAlo Website and Graphic Designs to charge your credit card the amount you enter or give us over the phone and understand that your credit card statement will show your transaction under the name DiAlo Services. We pledge to merit your trust with excellent professional service provided with personal care. We believe in business ethics and exceptional customer service. When you purchase any of our services, you are able to buy with the confidence that we will meet your design needs.
Can I Credit You On My Book Copyright Page
Absolutely, we would greatly appreciate if you could include us in your thank you page or credit page. It could be as simple as stating, 'Cover Designed by DiAloWebDesign.com' or as exuberant as "We would like to thank everyone at DiAlo Website and Graphic Design for providing us with this awesome book cover, you guys ROCK!!" Okay, we might have gone a little overboard on that one but you get the idea.
Privacy Protection Policy
In order to use our services, you will be required to provide personal information. Personal information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an email address or other contact information, whether at work or at home. In placing an Ad, you have the option of paying with a credit/debit card. All credit card payments are conducted securely via a 128 bit encryption service.
How We Use Your Information - We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
Our Commitment to Your Privacy
DiAlo respects and protects the privacy of the individuals that use our services. We also want to convey the care with which we intend to treat your personal information. DiAlo does not sell or provide users personal information to third parties.
DiAlo shall not disclose any private or personal information about a client unless required pursuant to a subpoena or court order issued by a court of competent jurisdiction. Payment information, including account numbers and credit card information, shall not be disclosed to any party and shall be used only for invoicing and billing purposes authorized by the user of DiAlo.
Getting Started with a Book Cover
Here's what we'll need in order to get started with designing a book cover:
1. The title of your book.
2. Choose a color scheme.
3. The look and feel you would like your design to have, your target audience and any ideas you have for your cover
4. The name of your printing company.
5. The book size, measurements, type of binding and bleed information from your publisher and or printer.
6. Any images, artwork and your ISBN number.
Getting Started with a Website
The more information you can provide us with the better. We want you to be completely satisfied with your web site design. Basic Information We Need Include: Your business name, contact details. Any company brochures, company letterhead, product catalogs, fliers, business card, logos, photos or graphics or any other printed material that will help us create your website and present your company image. We'll also need any information about your products and or services. Typed content sent through email (information in paragraph form) for the body content for the pages for your website. There's an additional charge if we have to type out your content information. Think about how you want your site to look. Go online and get an idea of the different types of web site out there. Think about what you like or hate about other web sites. Take notes on what works and if you'd like to imitate something. If you have graphics please email them to us; graphics files must be gif, jpg or png. You can also provide these files on a USB drive or CD. We can scan color and black and white photos as well. If you scan your own photos, scan at 300 DPI Resolution.
Typical website pages include: Home page, Order Forms, Services/Products page, About Us page, Company Documents page, Contact Us, Photo Gallery, Employee page, employment page, Service Request page, Mission/Vision Page, Current Specials page, and a Frequently Asked Question page.
Getting Started with a Graphic Design
Our first step in the design process to conduct a consultation to understand the project requirements and the full project scope. We'll work with you to gather your information. We believe that a successful project is based on good communication from the beginning to the end of the project. We will work with you every step of the way to tailor your designs to meet your needs; from your initial ideas to final designs. Collecting necessary and timely information is essential for a winning design. We will need the following:
1. Your audience and/or target market(s)
2. The branding and message you want to convey.
3. Any specifics such as colors, fonts, and images you would like to incorporated into your design and if you have a DO NOT want or use list.
4. If you have old designs or samples work that you like for us to mimic of make similar to, we'll need this as well.
Once the project has been completed and approved we will provide you with the final electronic files. If printing is involved we co-ordinate the printing and delivery of all your printed materials.